Data Deletion

1. How to request deletion

Today, deletion is requested by emailand actioned by our team. A self-serve in-app control (Settings → Account → Delete account & data) is on our roadmap but is not yet available — until it ships, use the email route below.

• By email: send a request to admin@kwayzer.com with the subject “Data Deletion Request” from the email address on your account.

What gets deleted:

• your account data (name, email, workspace);
• the CRM data in your workspace (contacts, companies, deals, activities);
• your connected social account OAuth tokens for every platform;
• tracked-link and click data associated with your workspace;
• comments and replies we ingested from your connected platforms on your behalf.

2. Disconnecting a social account

Disconnecting a platform in Settings → Connected Accountsimmediately deletes the stored OAuth tokens for that platform and revokes KWAYZER’s access — you don’t need to wait for a full account deletion to cut off a single platform.

You can also revoke KWAYZER’s access from each platform’s own settings:

• Facebook & Instagram (Meta)
• Google / YouTube
• TikTok
• LinkedIn
• X

3. Deletion confirmation

When deletion completes, we email a confirmation to the address on your account. If you have questions about a request, contact admin@kwayzer.com.

4. Meta data-deletion callback

If you remove KWAYZER from your Facebook or Instagram settings, Meta sends us a signed data-deletion request. We handle it at /api/webhooks/meta/data-deletion, which verifies the signed request, deletes the associated tokens and ingested platform data, and returns a confirmation code so you can track the deletion. This callback is implemented at that endpoint and is enabled as part of Meta app review.